Overview

A Front Desk Representative is the face of the company and ensures they make a good first impression on any visitors or customers. They ensure the front desk is kept in order and manage and filter all communication from outside vendors and customers to internal employees either by phone, email, or verbally.

Responsibilities
•Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.).
•Greet and welcome guests.
•Answer questions and address complaints.
•Answer all incoming calls and redirect them or keep messages.
•Receive letters, packages etc. and distribute them.
•Monitor office supplies and place orders when necessary.
•Keep updated records and files.
•Take up other duties as assigned (travel arrangements, schedules etc.).

Skills and requirements
•Minimum of OND ,additional qualifications will be a plus.
•Proficient in English (oral and written).
•Strong communication and people skills.
•Good organizational and multi-tasking abilities.
•Problem-solving skills.
•Customer service orientation.

 

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