Customer service representative

Overview

Job Description

Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

Responsibilities
•Manage large amounts of incoming phone calls.
•Maintaining a positive, empathetic, and professional attitude toward customers at all times.
•Ensuring that customers are satisfied with products or services.
•Knowing our products inside and out so that you can answer questions.
•Generate sales leads.
•Managing a team of junior customer service representatives.

Requirements
• Must have at least OND certificate.
•Ability to answer a high volume of calls and/or emails daily.
•Excellent communication and presentation skills.
•Ability to multi-task, prioritize, and manage time effectively.
•Customer orientation and ability to adapt/respond to different types of characters
•Attentiveness and patience.