Overview

We are looking for a customer service officer with superior communication skills and a great work ethic to join our team. As the customer service officer, you will work directly with customers to meet their needs, answer their questions and provide support. You must also be a keen note-taker who is adaptable and optimistic.

Customer Service Officer Duties and Responsibilities

Answer customer inquiries via phone, email, and in-person

Direct customers to online resources

Update customer records in the system, including notes about interactions

Pitch ideas for improving customer care

Create and maintain reports a out customer interactions

Attend weekly staff meetings

Participate in team-building activities

Develop a rapport with customers

Encourage customers to complete surveys

Make recommendations to management to improve customer experience

 

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