We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
– Maintaining a positive, empathetic, and professional attitude toward customers at all times.
– Responding promptly to customer inquiries.
– Communicating with customers through various channels.
– Acknowledging and resolving customer complaints.
– Knowing our products inside and out so that you can answer questions.
– Processing orders, forms, applications, and requests.
– Keeping records of customer interactions, transactions, comments, and complaints.
– Minimum of HND or BSc in related field .
-Ability to stay calm when customers are stressed or upset.
-Comfortable using computers.
-Experience working with customer support.
About LESSE AFRICA LIMITED
Human resource consulting with key interest in the support recruitment industry with the aim of providing support staffs that are professional, verified and well documented,at LESSE AFRICA,our aim is to build the world's most valued recruitment solution company to clients candidate, colleagues and the communities where we work and love with regards to support staff recruitment, background verification and staff documentation service.