Customer Service Representative

Overview

RESPONSIBILITIES

• Providing introductory information to new customers.
• Ensuring that customers are satisfied with products or services.
• Following up with clients or customers to check that they’re still satisfied with any purchases.
• Letting customers or clients know about additional products or services.
• Determining the quickest, most effective ways to answer a client’s or customer’s questions.
• Escalating queries and concerns.
• Troubleshooting common issues with a product or service.

REQUIREMENTS

• Interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Ability to share work among a customer service team.
• Attentiveness and patience.
  Time-management skills.