Overview

RESPONSIBILITIES

  • Providing introductory information to new customers.
  • Ensuring that customers are satisfied with products or services.
  • Following up with clients or customers to check that they’re still satisfied with any purchases.
  • Letting customers or clients know about additional products or services.
  • Determining the quickest, most effective ways to answer a client’s or customer’s questions.
  • Escalating queries and concerns.
  • Troubleshooting common issues with a product or service.

REQUIREMENTS

  • Interpersonal and customer service skills.
  • Analytical and problem-solving skills.
  • Multitasking and organizational skills.
  • Ability to answer a high volume of calls and/or emails daily.
  • Ability to share work among a customer service team.
  • Attentiveness and patience.
    Time-management skills.
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About Recruiter Place

We are urgently recruiting for a customer service representative.