Overview

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

responsibilities

*Maintaining a positive, empathetic, and professional attitude toward customers at all times.
*Responding promptly to customer inquiries.
*Communicating with customers through various channels.
*Acknowledging and resolving customer complaints.
*Knowing our products inside and out so that you can answer questions.
*Processing orders, forms, applications, and requests.
*Keeping records of customer interactions, transactions, comments, and complaints.
*Communicating and coordinating with colleagues as necessary.
*Providing feedback on the efficiency of the customer service process.
*Managing a team of junior customer service representatives.

requirements and dedication

*Write copy for diverse marketing distributions (brochures, press releases, website material etc.)

*Maintain relationships with media vendors and publishers to ensure collaboration in promotional activities

*Monitor progress of campaigns using various metrics and submit reports of performance

Collaborate with managers in preparing budgets and monitoring expenses.

Maintain the record of guests that have checked in and out.

Qualifications:

*Fast computer typing skills (MS Office, in particular)

*Excellent organizational skills

*Strong communications skills

*Degree in customer service or related field.

*High school diploma, general education degree, or equivalent.

*Ability to stay calm when customers are stressed or not.

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About skydive Inc.

Skydive Incorporations is a standard outsourcing firm in Lagos that recruit capable candidates for various organizations