Overview
Mocarb limited is looking for a sales professional to assist customers at our retail store. In this role, the retail sales associate will guide customers through the shopping process, from initial greeting to final purchase. Providing insights and support, the sales associate will help strengthen our customer relationships and convert new patrons into repeat shoppers. The ideal candidate for this role will have a knack for engaging customers and resolving their concerns. The retail sales associate should be passionate about people and eager to develop new customer-service skills.
Objectives of this role
Deliver exceptional service to shoppers that results in repeat visits and long-term brand loyalty
Collaborate with coworkers to achieve store sales goals through suggestive selling and special promotions
Inform patrons about product features and benefits, offering opinions and recommendations when appropriate
Maintain a tidy shopping environment and welcoming atmosphere
Represent the company with professionalism and enthusiasm
Treat all customers with respect and courtesy
Responsibilities
Greet customers as they enter the store
Answer customer questions and assist with requests
Execute purchases and returns at the cash register while checking for accuracy
Restock and organize merchandise on the sales floor
Resolve customer complaints and issues in a timely and professional manner
Required skills and qualifications
Excellent verbal communication skills
Competent math skills, including an ability to make change accurately
Friendly, professional demeanor
Ability to work effectively in a fast-paced environment
Preferred skills and qualifications
Experience in retail sales or customer service
Familiarity with point-of-sale (POS) systems
Experience working in a team-oriented environment
Ability to lift up to 50 pounds and stand for extended periods
