Customer Service Representative

Overview

DESCRIPTION

processing orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

RESPONSIBILITY

Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.

REQUIREMENT

Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.