Product Operations Specialist

Overview

Responsibilities:

Monitor on Self Product User Strategy Proceed Status and Effect
Example: Monitor on Product Ads Spot / Push / SMS Condition
Experience, perform research and analysis of other products in the market
Example: Experience and monitor similar products, then record, sum and generate with proper experience or research report
Conduct user surveys by different methods, analyse user feedback and relevant data then generate proper reports with solutions and suggestions.
Provide suggestions for operation and product optimisation, or operation workflow, etc.
Participate in strategy beta-test, user research or other operational projects

Requirements:

Language: Excellent written and verbal English (Bonus with local languages)
Technical Skills: Proficient in Microsoft Excel and other MS software
Working Experience: 1-3 years in user or product operations or customer service roles, preferably in the gambling, gaming, entertainment or e-commerce industries.
Sports Enthusiast: A Wealth of knowledge about sports, especially in football, is preferred.
1 year or above of gambling experience (without addiction)
Working on Weekdays and Saturday Morning. Accept shift work during the holiday if necessary.
Detail-oriented and well-organised, ensuring minimal errors.
Highly self-motivated and curious, adaptable to fast-paced and evolving environments.
Strong user insight capabilities, for developing the real needs of local users to support effective operation strategies.
Excellent teamwork and collaboration skills.
Strong logical thinking with a root cause analysis mindset.
Bachelor’s degree or higher in Marketing, Public Relations, Data Analysis, Business Management, Media and Communication, Technical, or a related field.

Remuneration: NGN 250,000 Monthly Gross with a Structure of 70% Basic Salary and 30% KPI Salary.

interested applicants can send your CV to hr-nigeria@msport.com and use the Job title as subject