Overview
Engage in online chat conversations with customers to provide prompt and courteous assistance.
Respond to customer inquiries, resolve issues, and provide information regarding products or services.
Maintain a high level of professionalism and empathy in all interactions with customers.
Utilize company resources and knowledge base to provide accurate and helpful responses.
Document customer interactions and feedback for reporting and improvement purposes.
Collaborate with team members and supervisors to ensure customer satisfaction and problem resolution.
Stay updated on company policies, products, and services to provide up-to-date information to customers.
