Overview

  • Receptionist duties job description.
  • Receptionists spend most of their time answering phone calls. However, a Receptionist may also be responsible for:
  • Making appointments for all staff or for specific employees, such as executives.
  • Processing bills and helping clients or customers if they have any questions about their charges.
  • Organizing files for billing, customer and client records, etc.
    Directing visitors to the correct Office.
  • Responding to all customer inquiries in a polite and timely manner.

Receptionist requirements

  • Essential skills for a Receptionist to perform well in their role include:
  • Time management skills.
    Organization skills to keep accurate records and find important information quickly.
  • Verbal and written communication skills to interact clearly with customers, vendors and other employees.
  • Patience and listening skills to respond appropriate and interact positively with upset customers.
  • Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive.
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