Overview
- Receptionist duties job description.
- Receptionists spend most of their time answering phone calls. However, a Receptionist may also be responsible for:
- Making appointments for all staff or for specific employees, such as executives.
- Processing bills and helping clients or customers if they have any questions about their charges.
- Organizing files for billing, customer and client records, etc.
Directing visitors to the correct Office. - Responding to all customer inquiries in a polite and timely manner.
Receptionist requirements
- Essential skills for a Receptionist to perform well in their role include:
- Time management skills.
Organization skills to keep accurate records and find important information quickly. - Verbal and written communication skills to interact clearly with customers, vendors and other employees.
- Patience and listening skills to respond appropriate and interact positively with upset customers.
- Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive.
