Receptionist duties job description.
Receptionists spend most of their time answering phone calls. However, a Receptionist may also be responsible for:
Making appointments for all staff or for specific employees, such as executives.
Processing bills and helping clients or customers if they have any questions about their charges.
Organizing files for billing, customer and client records, etc.
Directing visitors to the correct Office.
Responding to all customer inquiries in a polite and timely manner.
Essential skills for a Receptionist to perform well in their role include:
Time management skills.
Organization skills to keep accurate records and find important information quickly.
Verbal and written communication skills to interact clearly with customers, vendors and other employees.
Patience and listening skills to respond appropriate and interact positively with upset customers.
Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive.