We are seeking a customer service representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.
• Must be fluent in English language and any other native languages
• Must be Computer literate and able to work under minimum supervision
• Must have a vital skill to work as a customer care representative and ready to work under pressure
• Open and maintain customer accounts by recording account information.
• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Prepare product or service reports by collecting and analyzing customer information.
Manage large amounts of incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
About Coastlink Ng
Coastlink Ng is a dynamic company with keen interest in project management, Business Consulting and Human resource management. Our driving focus is to connect professionals and experts with their dream working environment that gives room for growth and development while ensuring our clients get maximum satisfaction and value.