Overview
Job Descriptions:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Customer Service officer Requirements:
High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
About EBIKS OIL & Gas COMPANY
Ebiks Oil & Gas is an African leading energy company with full scale
hydrocarbon exploration and production Unit. We also provide full
range of energy services covering upstream, midstream and
downstream sectors of the energy business.
RiftOil Petroleum Company also provide Sevices that include Core
Analyses, Sedimentalogical Studies, Biostratigraphic studies,
Geochemical studies and other Geological and Geophysical Services.
We supply Fuel Oils, Lubricants, mid steam to down stream systems
automation; we provide petroleum engineering services and
community relations interventions.