customerservice manager

Overview

Job Title: Customer Service manager
Industry: Financial Services
Job Brief:
The right candidate will be responsible for the supervision of customer service operations.
Summary Job Description:
• Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
• Strategizing and monitoring the daily activities of customer service operations.
• Assisting customer service staff with duties where required.
• Training staff in areas of customer service and company policies.
• Managing customer flow to ensure proficient customer service.
• Monitoring and authenticating returns, exchanges, and voids.
• Investigating and solving customer service complaints.
• Assisting with development and implementation of service policies, and explaining these to staff and customers.
• Maintaining documentation pertaining to customer service department activities.
• Performing additional duties where needed.
Person Specifications:
• HND / BSC in marketing, business administration and other related fields from a recognized instituition
• At least 3 years cognate experience
• Exceptional time management, communication, and customer service skills.
• High level of accountability, efficiency, and accuracy.
• Good knowledge of MS Office especially Excel and Word
Strong communication and interpersonal skills