Job Title: Customer Service manager
Industry: Financial Services
Job Brief:
The right candidate will be responsible for the supervision of customer service operations.
Summary Job Description:
• Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
• Strategizing and monitoring the daily activities of customer service operations.
• Assisting customer service staff with duties where required.
• Training staff in areas of customer service and company policies.
• Managing customer flow to ensure proficient customer service.
• Monitoring and authenticating returns, exchanges, and voids.
• Investigating and solving customer service complaints.
• Assisting with development and implementation of service policies, and explaining these to staff and customers.
• Maintaining documentation pertaining to customer service department activities.
• Performing additional duties where needed.
Person Specifications:
• HND / BSC in marketing, business administration and other related fields from a recognized instituition
• At least 3 years cognate experience
• Exceptional time management, communication, and customer service skills.
• High level of accountability, efficiency, and accuracy.
• Good knowledge of MS Office especially Excel and Word
Strong communication and interpersonal skills


Upload your CV/resume or any other relevant file. Max. file size: 200 MB.

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

About eric vsta

loan app