Customer Service

Overview

• We are hiring a customer service representative to manage customer queries and complaints.
• You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  Responding promptly to customer inquiries.
• Communicating with customers through various channels.
  Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
  Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
  Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.