Overview
Lead and manage the complete channel lifecycle from idea generation through end of life/sunset.
Provide channel support and consulting on organization projects that meet the needs of STCU and business partners/relationships.
Compare vendor service offerings to highlight: capabilities, implementation/ongoing cost, implementation/enhancement benefits, revenue and ROI estimates, transition timeline, risk and resource estimates in preparation to actively sponsor and co-manage project with project team.
Scope project requirements to gather and gain consensus on channel/service requirements from STCU stakeholders and selected third party vendors/systems.
Prepare justification, requirements, launch plans and identify internal communication and training needs for member facing staff.
Develop and manage the strategic roadmap for each assigned digital channel. Develop, maintain, and publish content/collateral for each assigned channel to the department page.
Actively engage with and lead internal and external resources on implementations, technology releases, upgrades and user acceptance testing.
Oversee the completion of new channel development, including planning, compliance, monitoring and reviewing progress and accuracy of work; evaluating results, to determine if expected value was delivered. Present results and data analytics for assigned channels.
Partner with business lines to research and evaluate new technologies, industry trends, and best practices to satisfy STCU’s business needs.
Communicate system and support challenges with appropriate vendors and track to resolution.