Overview
We are currently seeking a Customer Service Representative to join our team at khemsburgfabric global service. As a leading provider of textile beauties such as Ankara, laces, velvet, men’s fabrics, and beaded accessories, we cater to fashionable individuals looking for the perfect outfit for their events. With our commitment to customer satisfaction, we ensure that our bespoke fabrics meet the highest standards. Located at 18 Olorunlogbon Street, Anthony Village, Lagos, our store is well-equipped to serve customers worldwide.
As a Customer Service Representative, you will play a crucial role in ensuring that our customers have a positive experience with our products and services. You will be responsible for addressing customers’ inquiries and resolving any issues that may arise. Your excellent communication and interpersonal skills will be essential in building strong relationships with our customers and maintaining their trust in our brand.
About khemsburgfabric global service
Assist customers in person, over the phone, and through email with inquiries, orders, and product information.
Provide accurate and timely information regarding product availability, pricing, and delivery options.
Process customer orders and ensure accurate entry of information into the system.
Resolve customers' complaints and concerns in a professional and timely manner.
Maintain a thorough knowledge of our product offerings to effectively assist customers with their purchasing decisions.
Collaborate with other departments, such as the sales and logistics teams, to ensure seamless order fulfillment.
Proactively contact customers to provide order updates and address any additional needs or concerns they may have.
