We are looking for a customer service officer with superior communication skills and a great work ethic to join our team. As the customer service officer, you will work directly with customers to meet their needs, answer their questions and provide support. You must also be a keen note-taker who is adaptable and optimistic.

Customer Service Officer Duties and Responsibilities

Answer customer inquiries via phone, email, and in-person

Direct customers to online resources

Update customer records in the system, including notes about interactions

Pitch ideas for improving customer care

Create and maintain reports a out customer interactions

Attend weekly staff meetings

Participate in team-building activities

Develop a rapport with customers

Encourage customers to complete surveys

Make recommendations to management to improve customer experience


Upload your CV/resume or any other relevant file. Max. file size: 200 MB.

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.