Overview
1. RESPONSIBILITIES
a) Check and compare authenticity of candidates taking assessment remotely
b) Monitor and guide the log in process for the candidates taking assessment remotely
c) Proctor an entire exam for a candidate taking assessment remotely.
d) May be needed to monitor up to 15 to 30 candidates at the same time.
e) Review the recordings and prepare report
f) Support users over phone calls, chat, email & ticket tool to ensure defined SLAs are met
g) Should be available to work in multiple shifts
h) Ensure issues raised by customers are captured in ticketing system, take ownership in
getting these resolved in line with defined SLAs
i) Data reconciliation per defined Standard Operating Procedures
j) Administer and carry out basic backend activities on the Platform post training
k) Deliver consistently as per Standard Operation Procedures & SLAs
2. SKILL REQUIREMENTS PRIMARY
a) Excellent communication skills (verbal & written)
b) Good analytical, problem solving and decision-making skills
c) Adaptability to changing work environment and technologies
d) Basic knowledge of the following tools is a good to have: a. Internet Browsers like Chrome,
Firefox, Edge and Safari b. MS Office products such as Word and Excel
3. EXPERIENCE
a) Minimum 1-2 years of total work experience
b) Worked in service desk or technical support of an organization
c) Worked in a 24×7 global environment
d) Experience in a B2C organization is a good to have
4. EDUCATIONAL QUALIFICATIONS
A Bachelor’s Degre
