Overview
Business Care Executive
About us
We are a payment gateway with over 15 years experience, looking for dynamic and motivated Business Care Executives to join our team based in Paphos, Cyprus.
In one sentence
To provide effective and efficient customer and tech support where necessary to the company’s global client list
What will your job look like?
* Assisting customer inquiries in a timely and polite manner to the highest standard via various business channels: such as email, telegram, live chat etc
* Ensure more complex customer issues are followed up and resolved in a timely manner
* Work closely with other departments and work closely with them to ensure any complex customer queries are resolved
* Maintaining and developing the company’s database of customers by delivering the best customer service
* To inform and assist clients in relation to the use of current and future company products
* To collect customer feedback and follow ups
* Any ad-hoc duties as required by the business
All you need is…..
* Full training is provided but some experience within tech support / help desk will be beneficial
* Customer orientated
* Excellent communication skills in English including written and verbal
* Ability to work shifts, including weekends and late nights
* Computer literacy with a good working knowledge of computers in general
* Ability to handle customers in a calm and professional manner, even with difficult customers
* Ability to multi-task
Nice to have….
* Previous experience in a help desk environment
* Additional languages are an advantage
What we offer
* Competitive Salary with great benefits and perks
* 21 days annual leave
* Recreational and team-building activities
* Office gym
* A growing company with continuous development opportunities
Interested?
Click on apply today or send your CV to emily@panamarisolutions.com
Panamari is an equal opportunities employer.
Due to the high number of applications, only shortlisted candidates for interview will be contacted.
About Panamari Solutions
A fully-brandable white label payment platform.
Become a payment gateway relying on our holistic white label solution. This way, you will save thousands in funds and hit the global market up to ten times faster, while gaining a competitive advantage from having your own branded sophisticated payment infrastructure and capabilities.
Technology is king. Panamari Solutions uses its 15+ years of experience in the payments industry to build and maintain a reliable and smooth payment platform with an uninterrupted transaction flow.
