Overview
Customer Success Representative
Job description
This is a cross-functional role and interfaces with sales, business care, user experience, accounting. We are looking for someone technical, detail-oriented, bright, and energetic who can effectively communicate with clients and provide excellent service. You will be the main client point of contact for our global clients post-implementation through ongoing project management with clients. The position is located in Paphos, Cyprus.
Responsibilities
* Manage a portfolio of global clients from onboarding to ongoing, building excellent client relationships, developing revenue growth
* Become a product expert, advising clients in product best practices and optimal technical solutions, tailoring our product suite to each use case
* Perform 1st level support and triage of client technical issues and create detailed tickets outlining reported problems
* Deeply understand client business goals and KPIs
* Become a trusted advisor, providing business insights, create strategies & sharing best practices to encourage growth and continuous improvement
* Interact with Sales, Accounting, Risk, and QA, championing and prioritizing clients’ needs and requests
* Own and manage day-to-day communication and build value-add partnerships with clients
* Project manage client implementations for various product offerings
*Identifying upsell opportunities and renewal strategies
What you’ll need:
* 2+ years working in SaaS and/or a B2B business (Worked with SDKs? Even better!)
* Responsible, highly attentive project manager, with superb people & communication skills, customer focus on finding solutions in complex processes
* Analytical & KPI driven with a basic understanding of client-server side technologies
* Team player with a positive attitude and a self-starter flair (Dynamic environment)
* Near native / fluent English speaker, additional languages are a plus
Nice to have:
*Experience working with payment companies, fintech, e-commerce players and/or international clients
*Proficiency in CRM tools such as Salesforce
*Background in account development, corporate account’s relationship management, market research and identification of value proposition
What we offer:
* Working with an international, energetic, and friendly team
* New office in Paphos, Cyprus
* Fully functioning onsite Gym, with snacks & beverages
* Recreational & team building events
* A growing company with continuous development opportunities
Interested?
Apply today by sending your CV to: Emily@panamarisolutions.com
Panamari is an equal opportunities employer.
Due to the high number of applications, only those shortlisted for interview will be contacted.
About Panamari Solutions
A fully-brandable white label payment platform.
Become a payment gateway relying on our holistic white label solution. This way, you will save thousands in funds and hit the global market up to ten times faster, while gaining a competitive advantage from having your own branded sophisticated payment infrastructure and capabilities.
Technology is king. Panamari Solutions uses its 15+ years of experience in the payments industry to build and maintain a reliable and smooth payment platform with an uninterrupted transaction flow.