Overview
The General Manager (GM) is responsible for overseeing the overall operations of the smart card-making company, ensuring efficiency in production, quality control, business growth, and customer satisfaction. The GM will develop and implement strategic plans, manage resources, and drive profitability while maintaining high standards in operations, design, printing, and distribution processes.
The GM works closely with the Managing Director on business strategies, organizational structure and initiatives, corporate and human resources; health and wellbeing; organizational policies and processes; and compliance with government policies and regulations.
A key member of the Management Team, the GM oversees corporate services responsibilities and monitors service contracts in this area as well as managing key relationships. The GM reports to the Managing Director.
KEY AREAS
Oversee business strategy planning
Lead the development, execution and maintenance of sound business and operational planning systems, process and activities, including business continuity plan and project management systems.
Establish, monitor and manage insurance needs, operations budget, disability services payments and project management budget processes.
Plan and manage IT and communications systems including internet access, disaster recovery and backup, hardware and associated policies and procedures.
Policies & Procedures
Oversee and refine B2B policies and procedures.
Ensure policy register is updated and policies understood by wider staff team, with ample staff training and induction measures.
Legal
In conjunction with the production team, ensure the company is compliant with all relevant legislation.
Oversee legislation compliance review annually with all staff.
Ensure appropriate management controls are in place.
With the Finance Manager, maintain corporate knowledge of company documentation (e.g. Tax Endorsements, Articles of Association)
Quality Control & Customer Satisfaction Management
Advocate for excellence practice through the building and maintenance of strong networks within the organization.
Maintain up to date knowledge and expertise relating to funding and compliance, and lead the organization’s engagement with key stakeholders
Manage and oversee the Quality Assurance Audits for smart card production according to ISO Compliance standards.
Manage and oversee the service agreements, service providers and funders, working collegiately with the Marketing and Development team in the identification and development of smart opportunities and once attained, reporting requirements.
HR, Organisational Structure, Health & Wellbeing
Lead the People and Culture (HR) function, including responsibility for HR policies and procedures, contracts, employment standards, payroll, recruitment and induction.
Steward and work proactively to shape a strong organizational ethos with a dynamic working structure.
Lead and cultivate initiatives for retention of staff including wellbeing, professional development and flexible working.
Develop initiatives to improve B2B’s overall organizational strengths and seize new opportunities.
Human Resource Systems
Develop and maintain all staff position descriptions and matrix.
In conjunction with relevant staff, perform induction for new core personnel.
Coordinate and support annual core staff Worker Reviews.
Manage core staff personnel files (hardcopy and electronic).
Manage core staff leave entitlements.
Ensure core staff have access to professional development annually.
Coordinate payroll details for core staff and submit to Finance.
Oversee and support recruitment processes.
In conjunction with relevant staff monitor, communicate and implement industrial awards and legislation changes.
Ensure that all complaints are handled appropriately in accordance with the company’s Grievance Procedure.
Convene regular staff meetings (with chairing rotating across all staff members – minute-taking performed by Finance and Operations Administrator, or in their absence the GM).
Financial Management
With input from all key staff, notably the Executive Producer and Finance Manager, develop the annual operating budget.
Manage designated core budgets in conjunction with Finance Manager.
Authorize expenditure against designated approved budgets.
In conjunction with the Executive Producer and Finance Manager, prepare financial reports for the Board as agreed cycles.
Production & Operations Management
Oversee the end-to-end production of cards from design to final output.
Ensure the use of high-quality materials and adherence to industry standards
Monitor and improve workflow efficiency to optimize productivity
Health, Safety& Risk Management
Oversee company H&S management & systems, working closely with the Production Manager and Senior Producer
The GM is a member of the organization’s Safety Committee.
All staff at Back-to-Back have a shared responsibility for contributing to a safe working environment.
This includes the following responsibilities:
Manage and maintain a safe working environment.
Identify areas of risk (physical and organizational) and bring these to the attention of the Executive Producer and other relevant staff.
Ensure incidents are reported and addressed in line with the Back-to-Back policy.
Office and Venue Management
Ensure B2B’s premises and property are secured, maintained and insured.
Oversee the smooth running of B2B’s facilities, including business systems and procedures.
Oversee office risk management systems and lead the embedding of a safety culture across the organization.
With Finance and Production managers maintain the company’s assets register.
With external IT consultants, oversee B2B’s IT and data management, including filing systems (electronic and hard copy), access protocols, security and back-up procedures.
Board of Management
Support and prepare accurate and insightful reporting for the Board and its subcommittees where required.
Lead an annual legislation compliance review and ensure the Board and key staff are aware of and complying with all legal obligations, including with respect to contracts, lease agreements, government standards and requirements.
Networks & Relationships
Represent the company at key industry such as banking industry events, with a focus on local and international events, and where required attend events in place of the managing director.
Representing the company at relevant events
Maintain relationship with core staff, relevant government agencies, and local stakeholders.
Innovation
Bring new ideas and opportunities to the table to make B2B better.
Take a proactive role in developing and enhancing processes and practices to ensure B2B operations are continuously improved so they are clear, efficient and agile.
As all staff, participate in planning via management, company and staff meetings and strategic plan processes.
Optimize the company’s leadership role in its industry while understanding, engagement, advocacy and best practice.
Sales and Marketing
Collaborate with the sales and marketing team to drive brand awareness and revenue growth.
Develop strategies for seasonal and special edition card releases
Build and maintain relationships with corporate clients, retailers and distributors.
Key Qualifications and Experience
Bachelor’s degree in business administration, Production Management, Printing Technology or related field
Minimum of 10 years of experience in manufacturing, preferably in the production or smartPrinting company
Strong leadership, Strategic planning, and problem-solving skills.
Ability to re-structure and re-engineer processes from scratch
Experience managing people as a coach
Proficiency in production management, budgeting, and business management.
Experience working in a Large Production company with digital or smart printing technologies is an advantage.
Key Skills & Competencies
Strong leadership and decision-making ability.
Financial communication and interpersonal skills.
Financial and operational management expertise
Knowledge of design, printing and production processes.
Customer-focused mindset with a keen eye for quality and detail.
Send Profile/cover letter and Resume to: beckleyo@newhall.com.ng
