Customer Suport Representative

Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. This is a remote position and in this role, you will be responsible for providing exceptional customer service and support, while also handling account receivables and collections from delinquent clients. As a key member of our organization, you will play a crucial role in ensuring customer satisfaction and maintaining positive client relationships.

Responsibilities:

1. Customer Support:
– Respond promptly to customer inquiries via phone, email, or live chat, addressing their concerns and providing accurate information.
– Assist customers in troubleshooting product or service-related issues, guiding them through the resolution process.
– Ensure timely and effective resolution of customer complaints, escalating complex issues to the appropriate departments when necessary.
– Maintain a high level of product knowledge to effectively address customer inquiries and provide appropriate solutions.

2. Account Receivables and Collections:
– Monitor and manage accounts receivables, ensuring accurate and timely invoicing to clients.
– Follow up with customers regarding outstanding payments, providing friendly reminders and facilitating the collection process.
– Collaborate with the finance team to resolve any billing discrepancies or disputes, ensuring prompt resolution and maintaining positive client relationships.
– Utilize collection software and tools to track and document all collection activities, maintaining accurate and up-to-date records.

3. Relationship Management:
– Build and maintain strong relationships with clients, serving as their primary point of contact for all customer support and account-related inquiries.
– Proactively identify opportunities to enhance customer satisfaction and loyalty, providing personalized assistance and tailored solutions.
– Collaborate with cross-functional teams, including sales and product development, to address customer needs and improve overall customer experience.

Qualifications:

– High school diploma or equivalent; bachelor’s degree preferred.
– Previous experience in customer support or a related field is highly desirable.
– Strong communication skills, both written and verbal, with the ability to effectively convey complex information to customers.
– Excellent problem-solving and decision-making abilities, with a keen attention to detail.
– Proficiency in using customer support software and tools.
– Familiarity with accounting principles and practices is a plus.
– Ability to work independently and in a team-oriented environment.
– Exceptional time management and organizational skills, with the ability to prioritize tasks effectively.