All Openings

Job Description :

· The Department of
Human Services, Office of Information Technology is seeking candidates for the
position of ID Analyst.

Position Responsibilities:

· Receive and track
onboard and offboard requests; check the requests for completeness and accuracy

· Submit requests for
Office 365 email and local Active Directory (AD) accounts for new hires through
the ServiceNow system

· Request setup and
delivery of equipment and wireless devices

· Coordinate with
application teams for additional application access requests

· Track progress of
requests to completion and escalate to vendors (ARM) and management as needed

· Review accounts for
accuracy of provision or deprovision based on requests

· Test new accounts
upon creation for successful login to equipment, network, home drives, office
365 email, and remote VPN

· Confirm onboard
accounts are assigned group memberships, network drives, and ServiceNow
profiles as requested

· Verify group
memberships, network drives, and ServiceNow profiles are disabled for offboards

· Communicate status
of processed onboard or offboard requests to hiring managers

· Resolve requests
within SLA while providing the highest level of customer service

· Display a consistent
understanding of compliance to assist in high priority escalations and requests

Qualifications & Skills Required:

· Associate degree in
a related field or minimum 2+ years of help desk support

· One-year proven
experience with Office 365 Pro Plus core applications

· One-year proven
experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)

· Minimum 2+ years
proven experience working effectively with a diverse team in a highly visible,
fast-aced and changing environment with occasional aggressive timelines

· Minimum 2+ years
proficiency with excel spreadsheets, including formulas and reporting

· Detail oriented with
the ability to work independently

· Excellent oral,
written, and interpersonal communication

· Experience in
performing well under pressure

· Capable of working
competently with personnel at multiple levels of the organization

· Experience with
ServiceNow and/or Okta is a plus

Required / Desired Skills


Associate degree in a related field


Experience with O365 Pro Plus core applications

Highly desired 1 Years

Helpdesk Software Experience

Required 3 Years

Experience with excel spreadsheets, including formulas and reporting

Required 3 Years

Experience working in a fast paced project environment with aggressive timelines


Excellent oral, written, presentation and interpersonal communication


Three (3) years of experience in help desk support

Required 3 Years