Overview
All Openings
https://www.jobshorn.com/company/sohanit-inc/jobs
Job Description :
· The Department of
Human Services, Office of Information Technology is seeking candidates for the
position of ID Analyst.
Position Responsibilities:
· Receive and track
onboard and offboard requests; check the requests for completeness and accuracy
· Submit requests for
Office 365 email and local Active Directory (AD) accounts for new hires through
the ServiceNow system
· Request setup and
delivery of equipment and wireless devices
· Coordinate with
application teams for additional application access requests
· Track progress of
requests to completion and escalate to vendors (ARM) and management as needed
· Review accounts for
accuracy of provision or deprovision based on requests
· Test new accounts
upon creation for successful login to equipment, network, home drives, office
365 email, and remote VPN
· Confirm onboard
accounts are assigned group memberships, network drives, and ServiceNow
profiles as requested
· Verify group
memberships, network drives, and ServiceNow profiles are disabled for offboards
· Communicate status
of processed onboard or offboard requests to hiring managers
· Resolve requests
within SLA while providing the highest level of customer service
· Display a consistent
understanding of compliance to assist in high priority escalations and requests
Qualifications & Skills Required:
· Associate degree in
a related field or minimum 2+ years of help desk support
· One-year proven
experience with Office 365 Pro Plus core applications
· One-year proven
experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
· Minimum 2+ years
proven experience working effectively with a diverse team in a highly visible,
fast-aced and changing environment with occasional aggressive timelines
· Minimum 2+ years
proficiency with excel spreadsheets, including formulas and reporting
· Detail oriented with
the ability to work independently
· Excellent oral,
written, and interpersonal communication
· Experience in
performing well under pressure
· Capable of working
competently with personnel at multiple levels of the organization
· Experience with
ServiceNow and/or Okta is a plus
Required / Desired Skills
Associate degree in a related field
Required
Experience with O365 Pro Plus core applications
Highly desired 1 Years
Helpdesk Software Experience
Required 3 Years
Experience with excel spreadsheets, including formulas and reporting
Required 3 Years
Experience working in a fast paced project environment with aggressive timelines
Required
Excellent oral, written, presentation and interpersonal communication
Required
Three (3) years of experience in help desk support
Required 3 Years
