Overview

Company Name- sugar cosmatics

Location – Powai Mumbai

Work experience:0.6 months – 1 year

Salary – upto 30k PM.

Shift timing – 9-7, 12- 10 , two shifts.

They are hiring for blended process, email calls, chat and social media .they need candidates specially from email,calls background with excellent communication skills,

Role & Responsibilities-

Respond and Interact to customer queries over Email, Facebook, Instagram, One on one Chats and Phone calls.

Coordinate back-office operations related to returns, payments and other order related issues

Resolving customer grievances or special requests to designated departments for further investigation for product or service related issues

Follow up to ensure that appropriate actions were taken on customers’ requests after escalation fort he same has been raised

Maintaining records of customer interactions, transactions, details of inquiries, grievances, andc omments, as well as actions taken for prompt resolution

Ensure timely issue resolution by taking required steps thereby avoiding any escalations

Resolving product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem at hand

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About Sugar cosmatics

SUGAR Cosmetics (www.sugarcosmetics.com) is India’s fastest-growing premium cosmetics brand with a product portfolio that has consistently received excellent reviews across its own and partner channels.With a cult-following across millennials, SUGAR targets 25 to 35-year-old women with clutter-breaking products that have rich payoff with its unapologetically bold brand identity.