Overview
I have an important opportunity to share with you from one of our clients.
They need a Level 2 engineer to act as a backfill at their location.
The engineer will need to perform certain activities, which I have listed below.
This is a scheduled visit, so the engineer will need to be present every Monday.
The primary engineer is already aligned and visiting the client site every Monday, which means we need one more engineer to act as a backfill when the primary engineer is not available.
This is a part-time role that requires the backup engineer for 23 to 30 days per year.
Please review the scope of work, requirements, and target rate that I have detailed below.
Feel free to contact me if you have any questions.
COUNTRY: Italy
LOCATION/CITY: Via Zappellazzo, 5, Gattatico, RE 42043, Italy
PROJECT: Lineage
Per Hour Rate : 35 EUR
Per Day Rate : 180 EUR
Type of resource required: LEVEL 2 Engineer
Language proficiency required: fluent in both local and English. No expat, please
Duration of project or task: One year renewable
Services Required: Description (SOW)
Field Services Engineer: Job Description
Job Summary:
The Field Services Engineer is part of the Infrastructure Team, this team counts around 20 members in multiple countries.
You are working on supporting and maintaining IT solutions in a high-quality mechanized and automated logistics environment for the sites in the field of IT. Within the team you co-operate with colleagues spread around the sites and report to the Manager, Infrastructure- Cognizant.
Summary of Key Responsibilities
The Infrastructure Engineer majorly will act as a local IT onsite and will provide end-user support along with the Smart Hands support to the infrastructure teams both onshore and offshore. The required personal has an active role within the team and interacts with colleagues to share knowledge, work on issues/projects and is able to prioritize based on business impact, deadlines and risks. It also Includes extra responsibilities to create SOPs, manage inventory onsite and participate in collaborative IT support for the site(s) responsible for.
Position responsibilities:
• Work with team members within IT Infrastructure, IT Service Delivery and IT System Delivery
• Provide support in Infrastructure incidents/changes/escalations (Topdesk)
• Deploy hardware and software (servers, network equipment, cloud instances/services)
• Assist in maintaining and optimizing the IT infrastructure environment to ensure business continuity
• Have a role in IT infrastructural projects (Life Cycle Management, Integration and Business projects)
• Set-up and maintain the IT Documentation & Monitoring
• Create SOP, Knowledge articles for known issue-resolution
• User onboarding, offboarding
• Meeting room set up onsite for events
• Work with local vendors
Education:
• Bachelor’s degree, or at least 3 years of relevant working experience as Field Services Engineer
General Skills:
• Prior experience of Deskside Engineering or Field Services.
• You have a good command of the English language, both spoken and written.
• You are in possession of a driving license.
• Flexibility to travel within Hub and spoke sites required. It might also involve limited travel within the region. Hub is classified as base location and sites in vicinity will be spoke.
• You know how to determine the right priorities and are solution oriented.
• Available for Off-business hours support during critical outages. (On call Rotation Schedule)
• Required Technical Skills:
• Knowledge and support experience with Windows, iOS devices.
• Knowledge and support experience with handheld devices like- RF Guns, Bar code scanners, label printers, etc.
• Experience with Windows Server solutions/roles
• Experience in imaging and troubleshooting computers, configuring mobile devices.
• Experience with Microsoft 365 (Exchange/Intune) and troubleshooting application errors.
• Experience in Windows upgrades
• Experience with network printer troubleshooting
• Knowledge of Network equipment (Switches, Routers, Access Points, Servers, etc.)
• Good to have:
• Knowledge of/experience with Cisco Meraki Devices
• Knowledge of/experience with Amazon Web Services (AWS)
• Knowledge of ITIL
• Hands-on experience on patching through SCCM.
• Experience of Service Now ticketing tool.
• Prior Logistics experience
Additional Comments:
Please, the engineer needs scanner experience and tablets – and has worked in a warehouse environment before. He must have soft skills as he will be our ambassador.
