Building and maintaining relationships with clients and key personnel
Conducting business reviews to ensure clients are satisfied with their products and
Alerting the sales team to opportunities for further sales within key clients.
Letting customers know about other products the company offers.
Attending meetings with clients.
Achieving client relationship targets and KPI’s as set by the Company.
Escalating and resolving areas of concern as raised by clients.
Carrying out client satisfaction surveys and reviews.
Monitoring company performance against service level agreements and flagging
Updating the RM and ensuring account managers are aware of changes within clients.
Liaising with internal departments to ensure client needs are fulfilled effectively.
Minimum of 1 year job experience in Customer Care from the service industry or
experience gotten from hospitality company.
B.A in Communications or any similar degree from reputable institutions
Must have skills in problem solving
Must have fluency in both oral and written English
Ability to Multi Task
Good proficiency in MS Office – Word, Excel, PowerPoint
Strong Verbal and Communication skills
Ability to work on long hours due to the nature of the project