Overview

Position: Customer Service Representative
Location: Sheikh Zayed
Terms: Full-time
Join Team Alorica
At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!
But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.
Job Summary
As part of Team Alorica, you’ll help our clients by addressing their customers’ concerns, providing support, and resolving issues.
Responsibilities
Assist customers with issues and concerns they are experiencing during the use of the product and/or service
Document call-related information for auditing and reporting purposes
Maintain and update customer information as necessary
Upsell current customers on new or enhanced services

About Alorica

WHAT DO WE DO?

It's pretty simple, really. We only do one thing-we make lives better...one interaction at a time-for our clients, customers, colleagues and communities. And we do it by relying on our people and leveraging the processes, tools and technologies needed to deliver an insanely great customer experience.

WHERE ARE WE?

Our team is vast and wide, comprised of 100,000 employees in 15 countries around the globe. Were headquartered in Orange County, CA-the land of perpetual sunshine and avocado on everything.

WHO DO WE SERVE?

We're proud to work with clients as diverse as we are, including communications, financial services, healthcare, retail and tech companies-many in the Fortune 500.

Mission: At Alorica, our mission is simple: to create insanely great customer experiences!