Overview
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary. - Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives. - Ensure customer satisfaction and provide professional customer support.
Requirements: - High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset. - Comfortable using computers.
- Experience working with customer support.
About Top Careers NG
Top careers NG helps recruit for ready minds who are dedicated to work and connects them through the right career path