Customer Service

Overview

Customer Service Representative

Responsibilities:
– Maintaining a positive, empathetic, and professional attitude toward customers at all times.
– Responding promptly to customer inquiries.
– Communicating with customers through various channels.
– Acknowledging and resolving customer complaints.
– Knowing our products inside and out so that you can answer questions.
– Processing orders, forms, applications, and requests.
– Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
– Providing feedback on the efficiency of the customer service process.
– Managing a team of junior customer service representatives.
– Ensure customer satisfaction and provide professional customer support.

Customer Service Representative

Requirements:
– High school diploma, general education degree, or equivalent.
– Ability to stay calm when customers are stressed or upset.
– Comfortable using computers.
– Experience working with customer support.