Overview

Customer Service Representatives can make or break a customers’ impression of the company they are interacting with.

Roles and Responsibilities:

• Answering inbound calls from customers.

• Making outbound calls to customers.

• Looking up information to help resolve customer queries.

• Logging tickets for jobs and escalating matters that can’t be resolved at the Customer Service Representative level.

• Entering data into Customer Relationship Management software.

• Meeting Key Performance Indicator targets, such as time on phone and time in queue.

Requirements and skills:

• SSCE, OND, HND & BSc.

• Applicant must be residing in Lagos, Nigeria.

• Proven customer support experience or experience as a Client Service Representative.

• Track record of over-achieving quota.

Strong phone contact, handling and active listening skills.

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About Delite Consults

An entrepreneurial and client-based industry, that is employee and customer-oriented; at the same time looking out for Candidates who is able to work and deliver results with little or no supervision.