Customer Care Representative

Overview

Qualified applicants will be carrying out these duties:

• *Maintaining a positive, empathetic, and professional attitude.
  *Responding to customer inquiries.
  *Communicating with customers through various channels.
  *Acknowledging and resolving customer complaints.
  *Having the full knowledge of the organization’s products and services.
  *Checking up on existing customers.
  *Keeping records of customer interactions, transactions, comments, and complaints.
  *Managing a team of junior customer service representatives.
  *Ensure customer satisfaction and provide professional customer support.