QC of loan company

Overview

Quality control personnel

 

Job Qualifications.

Online Loan experience is required

Relevant telemarketing quality control work experience.

Proficient in the use of Office software (PPT, Excel, etc.), with certain data processing and document editing skills

Have good communication skills and team spirit

 

Job responsibilities.

 

Summarize issues according to the quality control rules and standards for quality inspection of front-line tele sales records, control the risk awareness of tele sales, and timely feedback

The daily sampling process of the problems that arise in a timely manner, effective answer the feedback and consultation of tele sales, and urge tele sales to improve the quality control problems that arise in the call

Do a good job of reconciling the workload of tele sales, and send daily, weekly and monthly reports on time

Optimize the quality control standard by combining the quality control results, and provide effective suggestions to the whole tele sales team level

Assist the team in rountine research and data analysis