We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders and modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:
1. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
2. Respond promptly to customer inquiries.
3. Communicating with customers through various channels.
4. Acknowledging and resolving customer complaints.
5. Know our products inside and out so that you can answer questions.
6. Processing orders, forms, applications, and requests.
7. Keeping records of customer interactions, transactions, comments, and complaints.
8. Communicating and coordinating with colleagues as necessary.
9. Providing feedback on the efficiency of the customer service process.
10. Managing a team of junior customer service representatives.
11. Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:
1. High school diploma, general education degree, or equivalent.
2. Ability to stay calm when customers are stressed or upset.
3. Comfortable using computers.
4. Experience working with customer support.

About eToro Career

eToro is a social trading and multi-asset investment company that focuses on providing financial and copy trading services. Its headquarters are located in Central Israel, and the company has registered offices in Cyprus, the United Kingdom, the United States, and Australia.