Overview

CUSTOMER CARE SERVICE RESPONSIBILITIES

Conduct market research to identify selling possibilities and evaluate customer needs

Actively seek out new sales opportunities through cold calling, networking and social media

Set up meetings with potential clients and listen to their wishes and concerns

Prepare and deliver appropriate presentations on products and services

Create frequent reviews and reports with sales and financial data

Ensure the availability of stock for sales and demonstrations

Participate on behalf of the company in exhibitions or conferences

Negotiate/close deals and handle complaints or objections

Collaborate with team members to achieve better results

Gather feedback from customers or prospects and share with internal teams

REQUIREMENTS AND SKILLS

Have your National ID,CV and your KRA PIN

Proven experience as a Customer care service or relevant role

Proficiency in English

Excellent knowledge of MS Office

Hands-on experience with software is a plus

Thorough understanding of marketing and negotiating techniques

Fast learner and passion for sales

Self-motivated with a results-driven approach

Aptitude in delivering attractive presentations