Overview

Responsibilities:

Responding promptly to customer inquiries.
Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments, and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

 

Requirements:

Ability to stay calm when customers are stressed or upset.

Comfortable using computers.

Experience working with customer support.

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