Overview
Our company is looking for a professional front desk clerk to oversee all receptionist and secretarial duties at our main entrance desk. You will perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office budget.
Your central goal is to provide our clients with outstanding customer service and support. As the ‘face’ of our company, the successful candidate will be presentable and friendly, with outstanding people’s skills. You should have a talent for multi-tasking, with excellent communication and organizational skills.
Responsibilities:
Generate sales leads.
Manage large amounts of incoming phone calls.
Identify and assess customers’ needs to achieve satisfaction.
Provide accurate, valid and complete information by using the right methods/tools.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Meet personal/customer service team sales targets and call handling quotas.
Keep records of customer interactions, process customer accounts and file documents.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Take the extra mile to engage customer.
Requirements and skills:
Familiarity with CRM systems and practices.
Ability to multi-task, prioritize, and manage time effectively.
Strong phone contact handling skills and active listening.
Proven customer support experience or experience as a Client Service Representative.
Excellent communication and presentation skills.
Customer orientation and ability to adapt/respond to different types of characters.
Track record of over-achieving quota.
minimum of SSCE.
Job Type: Full-time
COVID-19 considerations:
All candidate must come with face masks
Ability to commute/relocate:
Lagos: Reliably commute or planning to relocate before starting work (Preferred)
Salary: 60000-80000 monthly
Qualified candidates should forward CV to skyparvilionincorporation@gmail.com.
