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Job Description

The Department of Children and Families depends on the core, mission-critical applications, LINK and IV-E, Connecticut’s Federally-reimbursed SACWIS (Statewide Automated Child Welfare Information System).  Implemented in 1996, available on every desktop, and used by over 2,000 social workers and case managers, the application has been enhanced and modified continually to meet data capture and process functionality requirements driven by good child welfare case practice as well as State and Federal legislation and statute.  The agency is currently committed to developing the next generation Comprehensive Child Welfare information system (CCWIS) and has invested significant resources to ensure that Connecticut has efficient, economic and effective tools to aid our Child Welfare Staff, Providers and the children and families of CT.
DCF Information Systems provides technology expertise and services as well as an information systems infrastructure to the agency and its roughly 3,300 employees.  DCF Information Systems strives to improve continually improving technology services that are cost-effective and of the highest effectiveness and quality.

The candidate will serve in the capacity of a technical analyst, providing business and technical analysis in support of the operations of the DCF Academy for Workforce Development (AWD) in support of the SACWIS and CCWIS Program.
The candidate analyzes and documents requirements for information systems; develops and/or oversees plans for automated data processing systems from project inception to conclusion; provides business analysis and recommends solutions, on non-instructor led training methods, such as computer self-paced learning and webinars, coordinates closely with peer analysts to ensure proper implementation of program and system specifications; develops, in conjunction with functional users, alterative solutions; provides support for the installation, testing, implementation and ongoing maintenance of the learning management  systems;  may assist in training, testing, debugging, and refining the computer software to produce the required product and prepares required documentation.
Provide services in the desktop applications support utilizing Access, Excel, Crystal Reports, data import/export and participating in the Learning Management System application evaluation, integration and implementation.
Overview of Tasks (in order of how most time is spent):

Administration of the Cornerstone/Saba LMS system
Import/Export Data for LMS
Reporting from LMS and other training related data sources
Ranges from simple “how many people took the class” to the larger reports for Federal Quarterly Revenue Reporting and CHRO Affirmative Action Report
Provide end-user support within the AWD
Look up information on related to and in support of AWD activities
Troubleshoot and resolve issues within the LMS
Creating Online Trainings / Packaging Self-Paced Content/Videos for Staff to be able to access
Teaching Classes and Providing 1-on-1 support
Determine the best way to approach new requirements, as well as the overall feasibility, as it pertains to the Learning Management System and/or Office 365 – including Teams, Forms and One Drive
Required Skills/Experience:

Strong experience with Microsoft Excel – must be able to create Pivot Tables and VLOOKUPs
Experience with Microsoft Access and other Office 365 tools (i.e., SharePoint, Teams).
Diversified MS application knowledge and can learn the usage of the LMS application quickly.
Data extract and export from various systems
Excellent interpersonal skills/customer service skills– for assisting end users and engaging with the public
Ability to relay technical information in laymen’s terms to a non-technical audience
Preferred Skills/Experience:

Prior experience with a Learning Management System
Articulate – Storyline
Providing training or instruction
Classroom and/or online

Business Analyst – Requires a minimum of five years of increasingly complex and responsible experience in the last five years

Microsoft Access and Office 365 Tools – Experience with Microsoft Access and other Office 365 tools (i.e., SharePoint, Teams).

Microsoft Excel – Strong experience with Microsoft Excel – must be able to create Pivot Tables and VLOOKUPs

Bachelor’s Degree – Must hold a BA/BS degree