Overview
We’re a truly global organization. Our teams around the world are operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland.
Sutherland enables the Guardian Group to think in new ways, to learn quickly from new insights into our business and act quickly and accurately so that we can take advantage of new opportunities.
Sutherland provides comprehensive digital solutions from policy acquisition to distribution to claims.
About Sutherland Global Service Inc
Customer Service Representative duties and responsibilities are:
Raising support tickets to enable tracking and resolution of customer requests
Investigating and resolving customer complaints then closing support tickets
Maintaining a database of customer information
Escalating inquiries to the appropriate team, when necessary
Checking product or service availability
Assisting customers with registration or account creation
Passing customer feedback onto the product or sales team to improve the organisation’s offerings
We are very sure you can handle these effectively.
