HR Officer

Overview

Roles and Responsibilities

– Recruitment

o Develop, update and implement Tongston’s recruitment policy and strategy

o Implement and continously refine the recruitment process: establish recruitment timetable; draft and/or update job descriptions; post job ads on appropriate platforms; establish relationships with recruitment platforms / recruiters / organizations to source talent; supporting team members on candidate selection and onboarding; Source, screen and conduct assessment centre; conduct reference, pre-employment, medical and background checks; draft contracts & manage contracting; develop onboarding plans; manage and conduct on boarding & induction including liason with relevant departments to provide all necessary tools and resources; conducting and analysing exit interviews

– People Management

o Performance Appraisal: Define operational KPIs for all roles; Design and implement performance management sysems; Ensure planning, monitoring, and appraisal of employees work output; scheduling management conferences with employees

o Coach and discipline employees; Handle formal grievance and disciplinary process and appeals; hear and resolve employee grievances; counsel employees and supervisors; manage staff welfare

o Employee Compensation and Incentives: Maintain employee incentive program and inform employees; recommend, manage and implement employee incentives including appropriate pay scales; process incentive claims; manage staff pension etc.; Serve as employee liaison to assist in problem resolution with issues related to benefit deductions and pay

o Employee Survey: Deliver and report on the annual employee engagement survey to ensure feedback from employees is collated and interpreted correctly to help improve employee engagement

o Learning & Development/Competency Matrix: Develop a competency matrix by consulting with team leads to manage a training plan that details required training and ensure outcomes are appropriately measured and reported on; maintain and implement the Tongston Academy learning and development calendar

o Succession planning: Develop succession planning framework; incorporate into the departmental plans and ensure learning and development are aligned to support the plan

o Employee Welfare: Plan corporate events and other team-building activities e.g. retreats; staff sendforths etc.; Oversee the health and safety of all employees; Answer employee questions and addressing employee concerns with company

– HR Product Development: Execute and support the development and implementation of HR initiatives and systems; Assist in managing various HR projects in line with the company strategy and objectives

– Documentation: Manage employee records and conduct analytics & report on data; develop and implement policies on issues such as working conditions, performance management, equal opportunities, disciplinary procedures and absence management

– Budget Development & Control: Develop HR budget in line with company’s objectives. Liaise with the finance department to ensure control of all cost items and expenditure within agreed budget

– Compliance: Ensure legal compliance by monitoring and implementing applicable human resource federal and state requirements; represent the organization in legal proceedings; Maintain professional and technical knowledge by attending educational workshops; review professional publications; establish personal networks; participate in professional societies

– HR and Admin Initiatives: Assist and advise Company managers/directors on HR and Admin policy, practice, procedure and issues; Support investee companies and partners with admin and HR services; Advise management on matters including pay negotiations, disciplinary and grievance procedures, redundancy programmes, equal opportunities policy and employment law

Education & Experience

· A university degree in English, business administration, marketing and sales, accounting, business management or a related field of study

· Up to 3-5 years’ experience (full-time, part-time or volunteer) in an HR role

· HR Credentials (e.g. CIPM) will be a plus

· Knowledge of HR functions (pay & benefits, recruitment, training & development etc.)

· Specialized training in employment law, compensation, organizational planning, organization development, employee relations, safety, training, and preventive labor relations is preferred

· General knowledge of employment laws and best practices

· Prior or current experience running a business is a plus, with some experience in recruiting and managing talent / employees

· A strong sales, communication and/or business development background is required, with at least 2-3 years prior experience is preferred

Skills & Competence

· Detail oriented with strong organizational, planning and time management skills as well as ability to manage multiple priorities

· Advanced communication and business writing skills, including ability to interface directly and effectively with senior government officials and management of private/non-profit institutions

· Proficiency in MS Office applications (Outlook, Word, Excel and PowerPoint)

· Proficiency in cloud software applications (Skydrive, DropBox, Google Docs, Outlook)

· Knowledge of HR Management Systems is a plus

· Excellent employee coaching and relationship management skills

· Ability to work under pressure and meet challenging deadlines regularly

· Strong relationship management skills

· Integrity, confidentiality, discretion, and approachability, as managers and staff must feel able to discuss sensitive and confidential issues with you

· Ability to analyse, interpret and explain employment law

· Influencing and negotiating skills to implement personnel policies

· Curiosity and a willingness to challenge organisational culture where necessary

· Creativity, Innovation and Problem-Solving skills