Overview

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

 Responsibilities:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
    Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
    Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.
    Requirements:
  • High school diploma, general education degree, or equivalent.
    Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
Upload your CV/resume or any other relevant file. Max. file size: 200 MB.


You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

About Top Careers NG

Top careers NG helps recruit for ready minds who are dedicated to work and connects them through the right career path