Shift Manager

Overview

SUMMARY:

The shift Manager (AM/ASM) would be responsible for handling the shift. His/her majority of the time is spent in meeting Guest expectations, running smooth operations, motivating the restaurant staff & ensuring product quality.

 

Description:

Leads Operational Excellence and the Guest Experience:

1. Role models expected behavior and coaches team on hospitality standards

3. Executes processes that ensure the restaurant meets safety and sanitation standards

4. Executes processes that ensure inside and outside cleanliness standards are met

5. Ensures self and team handles all Guest concerns utilizing LEADS with a sense of urgency

6. Responds to all Guest feedback with action plans to address opportunities

7. Ensures all shifts are appropriately staffed to achieve service with speed goals

9. Empowers the team to satisfy Guest needs and resolve concerns

10. Removes barriers to delivering Hospitality behaviors

11. Communicates Guest feedback to the team and involve in action plans to resolve issues.

 

Builds Team Talent:

1. Handles all employee concerns with a sense of urgency

2. Treats all team members fairly and with respect

3. Ensures no team members is placed in position until all training is complete

4. Provides regular communication to team including goals and results

5. Source, trains, retains, and develops team members that improve the Guest experience

6.Executes team service through effective scheduling, cross training, and deployment

7. Executes development plans for talented team members to grow their career

 

Drives Sales Growth:

1. Owns local store marketing in trade area, becoming integrated into the community

2. Tracks results

3. Involves entire team by communicating goals, results, and action plans

4. Ensures the restaurant is well maintained including cleanliness

5. Ensure all products are available to Guests every shift and execute all products to standard

6.Utilizes appropriate suggestive selling

 

Plans and Communicates:

1. Discusses issues with other managers

2.Discusses shift plan with team

3. Involves entire team by communicating goals, results, and action plans

4. Makes adjustments to assignments during the shift to achieve goals

5. Ensures self and team handles all Guest concerns utilizing LEADS with a sense of urgency

6. Executes travel paths and delegates tasks as required

7. Ensures each shift is appropriately staffed to meet hospitality with speed goals

 

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Skills: Speaks/Reads English, Math, On-boarding of new employees, Team building, Conflict

management, Root cause analysis, Problem solving, at least 18 years of age

·       Qualification – 3 Years Hotel Management Degree/Diploma, Graduate

·       Experience – Minimum 0-2 years’ experience in Food Services or Retail industry & IHM Freshers