Overview
Job Description
Interacts with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately.
Help customers with complaints and questions, give customers information about products and services
Ensure to deliver BGO and client metrics and expectations on a regular basis.
Ensure customer satisfaction and provide professional customer support
Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines
Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information
Champion company core values and other company programs
Other duties as assigned
About Bill Gosling Outsourcing
We are at the forefront of the global contact center industry, empowering businesses to provide unparalleled customer experiences that transcend borders and time zones. Since 1955, we've been experts in outsourcing, account receivables management, and customer service. Like a majestic flock of geese soaring in unison, we've journeyed alongside our clients, whom we affectionately refer to as our "Goslings" and shared customers.
With operations spanning across Canada, Costa Rica, the Philippines, the UK, the United States, Trinidad, Tobago and India we bring a wealth of knowledge, expertise, and diversity to the core of customer service.
Our committed flock’s vision is to revolutionize customer engagement and support by offering innovative and scalable solutions that enhance customer satisfaction and drive business growth. We believe in the transformative power of technology, the importance of human connection, and the value of tailored solutions.
