Overview
We are seeking a reliable and empathetic Customer Support Representative to assist our clients by providing timely, accurate, and helpful responses to their queries. The ideal candidate will be patient, detail-oriented, and committed to delivering a high-quality customer experience.
Key Responsibilities:
Respond to customer inquiries via email, chat, or phone in a professional manner
Resolve issues related to products or services quickly and effectively
Maintain records of customer interactions and update internal databases
Provide product/service information accurately
Collaborate with internal teams to escalate or solve complex issues
Ensure customer satisfaction and contribute to a positive brand image
Requirements:
Excellent verbal and written English communication skills
Strong problem-solving skills and a calm, patient approach
Ability to multitask and prioritize efficiently
Familiarity with CRM systems and support tools is a plus
Previous experience in a customer service role preferred
Benefits:
Flexible working hours (remote options available)
Supportive and growth-oriented team culture
Opportunities for professional development
