Hotel Receptionist

Overview

To support our customer centric growth and brand strategy, we are looking for talented, driven professionals with a passion for customers to join our fast-paced team as a Receptionist.

First impressions are everything! As a Receptionist with  Lanesborough Hotel, you have the opportunity to provide a welcome experience like no other. Your personalized greeting, care in Guest room selection and knowledge of the hotel will ensure our guests have a lasting memory of their visit.

Summary of Responsibilities:

Reporting to the front office Supervisor, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service.
Greet, check in and settle guest accounts while ensuring all service standards are followed.
Assist guests regarding hotel facilities in an informative and helpful way.
Respond to each Guest who approaches the Reception Desk.
Drive rate through up-selling room brands.
Extend a “warm welcome” to all guests.
Check-in guests as per hotel standards.
Registration of all customers, meeting legal and policy requirements, preparation of guest bills and its settlement.
Ensure the reception area is operated in a well organised manner in order to create a lasting impression to all our customers.
Carry out all administrative duties as per Hotel standards.
To be fully aware of all promotions, activities and the status of Hotel occupancy internally and in the surrounding area.
Build relationships with local companies and organisations to continually build the business.
Liaise with all teams to ensure customer requirements are met, in line with 100% satisfaction guarantee.
Maintain facilities and equipment in-use in perfect condition.
Ensure that personal grooming, hygiene, and appearance are in line with hotel standards.
Follow department policies, procedures and service standards.
Follow all safety policies.
Other duties as assigned.

Qualifications:

Proficiency in English, second language an asset
Previous customer related experience preferred
Computer literate in microsoft window applications an asset
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):
Frequent standing and walking throughout shift
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps

In return we offer an attractive compensation package including;

Competitive salary and generous bonus scheme
Generous annual leave entitlement
Private healthcare
Pension scheme
Lanesborough Hotel Sharesave Scheme
Lanesborough Hotel Privilege Card and a wide range of discounts
Working hours:- 34 hours per week on a flexible rota pattern that may include some weekends or evening hours